Abstract
Objective: Following the adaptation of a patient reported experience measure (PREM) of ‘Audiology Care’, based on the Consumer Quality Index (CQI), from a Dutch to a UK context, we compared patient experiences of the prescription and fitting process for first-time adult hearing aid (HA) users in two different venues affiliated to the same organisation.
Design: The adapted PREM consisted of 32 questions and 7 subscales.
Study Sample: The PREM was posted to a group of 1821 NHS patients receiving a first HA fitting via a social enterprise within the past 12 months at either a Hospital or High Street venue. The 967 (53%, 796 Hospital, 171 High Street) patients responded and were included in the study.
Results: For two out of seven subscales the mean patient ratings for the two venues showed statistically significant differences: ‘Accommodation and Facilities’ and ‘Waiting Times’. In both cases the differences were very small. Internal consistency of subscales ranged from 0.36-0.81 with only three subscales showing good or acceptable values: ‘Conduct of Employees’, ‘Expertise of Employees’, and ‘Arranging Appointments’.
Conclusion: This translated and adapted PREM can be a useful tool to standardise assessment and reporting of patient experiences of first-time HA users in the UK.
Design: The adapted PREM consisted of 32 questions and 7 subscales.
Study Sample: The PREM was posted to a group of 1821 NHS patients receiving a first HA fitting via a social enterprise within the past 12 months at either a Hospital or High Street venue. The 967 (53%, 796 Hospital, 171 High Street) patients responded and were included in the study.
Results: For two out of seven subscales the mean patient ratings for the two venues showed statistically significant differences: ‘Accommodation and Facilities’ and ‘Waiting Times’. In both cases the differences were very small. Internal consistency of subscales ranged from 0.36-0.81 with only three subscales showing good or acceptable values: ‘Conduct of Employees’, ‘Expertise of Employees’, and ‘Arranging Appointments’.
Conclusion: This translated and adapted PREM can be a useful tool to standardise assessment and reporting of patient experiences of first-time HA users in the UK.
| Original language | English |
|---|---|
| Journal | International Journal of Audiology |
| Early online date | 25 Mar 2025 |
| DOIs | |
| Publication status | Published - 25 Mar 2025 |
Keywords
- Consumer Quality Index
- Patient-reported experience measures
- first-time hearing-aid fitting
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Manchester Centre for Audiology and Deafness (ManCAD)
Munro, K. (PI), Millman, R. (PI), Lamb, W. (Support team), Dawes, P. (PI), Plack, C. (PI), Stone, M. (PI), Kluk-De Kort, K. (PI), Moore, D. (PI), Morton, C. (PI), Prendergast, G. (PI), Couth, S. (PI), Schlittenlacher, J. (PI), Chilton, H. (PI), Visram, A. (Researcher), Dillon, H. (PI), Guest, H. (Researcher), Heinrich, A. (PI), Jackson, I. (Researcher), Littlejohn, J. (Researcher), Jones, L. (PI), Lough, M. (Researcher), Morgan, R. (Researcher), Perugia, E. (Researcher), Roughley, A. (Researcher), Whiston, H. (Researcher), Wright, C. (Support team), Saunders, G. (PI), Kelly, C. (PI), Cross, H. (Researcher), Loughran, M. (Researcher), Hoseinabadi, R. (PI) & Vercammen, C. (PI)
Project: Research